Return, Cancellaton & Shipping Policy

---

At LKQ Motors, we are committed to providing the highest-quality auto parts and ensuring a seamless experience for our customers. We understand that sometimes situations arise where returns, cancellations, or shipping issues occur. This policy is designed to give you full clarity on how we handle these situations, your responsibilities, and the steps we take to provide you with a reliable, professional service.

Our goal is to make returns as simple and fair as possible while maintaining the quality and safety of the parts we sell.

• All return requests must be submitted within 30 calendar days from the date of delivery. Requests beyond this period may not be accepted. 
• Products must be in resalable condition, meaning the part is unused, uninstalled, unaltered, and includes all original components, packaging, labels, and documentation. 
• A valid proof of purchase (invoice, receipt, or order confirmation) is required for all return requests. 

• Engines, transmissions, or major powertrain components once installed or modified. 
• Parts damaged due to improper installation, misuse, neglect, or accident. 
• Consumables and wear items, such as filters, belts, hoses, gaskets, and fluids. 
• Special-order parts or custom-configured components unless defective on arrival. 

1. Initiate a Return: Contact our customer service team at info@lkqcarpart.com or call +1 (909) 308-5852. Include your order number, reason for return, and photos if applicable. 
2. Receive Return Authorization: Returns must be approved and assigned a Return Merchandise Authorization (RMA) number. Packages returned without an RMA may not be accepted. 
3. Package the Item: Securely pack the item in its original packaging. LKQ Motors is not responsible for damage during transit back to us. 
4. Ship the Item: Send via a trackable carrier. Keep your tracking number for reference. 
5. Inspection and Refund: Once received, the part will be inspected. Approved returns will be refunded via the original payment method, minus a restocking fee of up to 30% if applicable. 

Note: Refunds may take 7–10 business days to appear in your account depending on your bank or payment provider. Deposits on special or custom orders are non-refundable.

We understand that plans can change, and we strive to accommodate cancellations whenever possible.

• Orders can be canceled in full if they have not yet been shipped. 
• Contact us immediately with your order number and reason for cancellation. 
• Once the cancellation is confirmed, any payments received will be fully refunded, except for deposits on special orders. 

• Once an order has shipped, it cannot be canceled. 
• Customers must follow the standard return process if they wish to return shipped items. 

Important: Timely communication is essential. Contact LKQ Motors immediately if you need to cancel or modify an order to avoid complications or additional charges.

At LKQ Motors, we work with reliable shipping carriers to ensure your parts arrive safely, on time, and in excellent condition.

• Standard orders are typically processed within 1–3 business days. 
• Special orders or high-demand parts may require additional time, which will be communicated at purchase. 

• Shipping costs are calculated at checkout based on weight, size, and destination. 
• Expedited and priority shipping options are available for faster delivery. 
• LKQ Motors is not responsible for delays caused by the carrier, weather conditions, or other unforeseen circumstances. 

• Inspect your shipment immediately upon delivery. 
• Report any damage, missing items, or discrepancies within 48 hours with photos if possible. 
• LKQ Motors will assist with claims, replacement, or repair for items damaged in transit. 

• Customers must provide an accurate and complete shipping address. 
• Any costs associated with address corrections or missed deliveries due to incorrect information are the responsibility of the customer. 
• Signature may be required for high-value parts. 

• Currently, LKQ Motors only ships within the United States. 
• We do not process international orders at this time. 

To ensure smooth returns, cancellations, or shipping:

• Verify all details, including part number, vehicle compatibility, and shipping address, before placing an order. 
• Keep your order confirmations, tracking information, and invoices. 
• Follow our return process carefully and provide all required documentation and proof. 
• Understand that customers are responsible for shipping costs on non-defective returns. 

For assistance with returns, cancellations, or shipping:

LKQ Motors

• Phone: +1 (909) 308-5852 
• Email: info@lkqcarpart.com 
• Mailing Address: 213 Cares Ave, Fontana, CA 92336 

Our customer support team is available to guide you through the process, answer your questions, and ensure a positive experience with LKQ Motors.